Specialty Eye Care Optometric Practice hiring Full Time Front-Desk/Assistant

We are looking for a Full Time Front-Desk/Assistant member to join our team long term. The right candidate will be hard working, with great communication skills, able to multitask in a fun and fast paced atmosphere. In addition, the right candidate will have a sense of duty, reliability, a friendly and outgoing disposition, a professional appearance, great customer service skills and will be a team player. We have a great staff and likewise, a great patient base. We want this to be the right fit for you and for us; please see what the job description entails and a bit about us. If this fits what you are looking for, please contact us at see2020@eyehealthconsultants.com.

About us:
We are a dynamic, privately owned specialty eye care practice with two locations, 45-North Houston and The Woodlands area. We specialize in Non-Surgical Corneal Molding (Vision Correction), glaucoma, anterior segment disease and primary eye care. Our practice is at the fore-front of eye care utilizing state of the art ophthalmic technology. We have a focus on non-invasive and natural treatment approach to different eye conditions; besides conventional methods, we use homeopathy and other alternative protocols proven to be very helpful for different eye conditions. We have a strong, established patient base and continue to expand. We have one owner doctor and an associate that works 2-3 days a week. We have 6 other staff, including the general manager.
It is our goal to continue to build a strong team that works very well together. We are very proud of our service to patients and our level of professionalism, including our long term relationships with our patients.
We have recently joined a very reputable consulting firm to further enhance our organization, so we can operate well organized and efficient while still maintaining a personal touch. We will make every effort so every staff member is well trained for their positions. We are goal oriented, with bonuses paid for achieving the practice and individual goals.
We praise to keep our offices well taken care of, clean and comfortable.
We are open 5-6 days a week.
We deliver all aspects of eye care and our patient base is extremely diverse.

We offer very competitive base hourly pay plus bonus package, medical insurance (conditions apply) and paid vacation

Purpose of the Front-Desk/Assistant::
The overall purpose of the front-desk/assistant is to assist the front desk with patients sign-in, and check out, as well as to prepare patients for preliminary testing before the eye exam. Cross-training will be important to help practice ensure quality of service, efficiency and camaraderie amongst staff. The specific personal tasks will be clearly defined.

Qualities:

BILINGUAL REQUIRED: The right candidate will be proficient in English and Spanish
Strong communications skills (phone and people)
Positive upbeat person
Friendly customer service
Mature, calm, able to get things done
Able to handle a fast paced patient flow
Able to work well with the doctor, manager and staff in the best interest of the practice
Able to think analytically, able to think on your feet
Can solve unexpected issues when they arise with patients
Detail oriented

Duties:
Help maintain schedule up to date with confirmations, cancellations, rescheduling, etc.
Answering phone.
Scheduling patients in office.
Understanding of third party insurance plans, verification and effective communication with patients regarding benefits, co-payments, deductibles, etc. (training will be provided as needed)
Prevent cancellations by providing patients with rescheduling alternatives, no shows and patients who leave without appointments.
Recall patients, reactivate patients and no-shows.
Maintain the records of what is being done, and work with the Office Manager, so that proper analyses can be done so that we continue to increase our patient base.
Realize the importance of a patient coming thru' the door and ensure the best possible flow and experience. We have patients of all professional, personal and ethnic backgrounds. Some have been with us for many years.