Evanston Eye Wellness is on the lookout for a highly skilled Optical Manager to join our growing Optical team. In this role, you’ll use your professional skill set and product expertise to create incredible experiences for customers. You will have a great time selecting the perfect pair of specs for them with our cultivated selection of artisan and independent eyewear. Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who’s able to embrace challenges, foster an encouraging work environment, and help Evanston Eye Wellness grow. Sound like the job for you? Read on!
What you'll do:
Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customersLeadership responsibilities
Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
Report to the Doctor,, working together to anticipate staffing needs and oversee staff training
Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction
Support general store systems, inventory databases, and business operations
Who you are:
An ABO-certified optician who’s been in a management position for 2+ years.
A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
Passionate about the eyewear and retail industries
A clear and effective communicator—you can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
An outgoing individual that strives to make each customer feel welcome and at home.