Optical Manager

Davis Eye Care - Athens, AL
Posted: November 4, 2019

Job Description

We are on the lookout for a highly skilled Optical Manager to join our growing Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for our patients. Acting as both a coach and team player, you'll lead our Opticians and jump in to consult with patients. Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, and help our optical grow.

What you'll do:

Optical duties:

  • Work directly with customers to help meet all of their eyewear needs
  • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
  • Explain insurance benefits
  • Ability to provide patient with doctors recommendations
  • Ability to create a multiple pair culture
  • Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
  • Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities:

  • Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
  • Create a multiple pair culture
  • Uphold exceptional service standards when working with patients and implement retail experience programs that increase their loyalty and engagement
  • Report to Enterprise Manager, working together to anticipate staffing needs and oversee opticiansSupport business operations including and not limited to inventory, patient needs, schedule preparedness, coaching, counseling, revenue, and other

Who you are:

  • Management experience in optical
  • A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
  • Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
  • Passionate about the eyewear
  • Ability to up sell and create a value for the patient over insurance benefit
  • A clear and effective communicator—you can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make patients happy
  • Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment

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Davis Eye Care

Davis Eye Care

Athens, AL

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