OCLI prides ourselves on excellent customer/patient service and great teamwork!
Responsibilities would include appointment scheduling.
Promptly and politely greet all patients.
Interviews patient or representative to obtain and update patient demographic and insurance information and enters into practice mgmt system.
Obtains referral information, verifies referral, coverage, and eligibility as appropriate.
Explains practice policies as may be implemented from time to time, including policies on referrals patient financial responsibility, assignment of benefits, payment of accounts, and schedule of charges.
Answers patients' questions regarding statements and insurance coverage.
Obtains signed documents from patient in accordance with practice policy, including patient registration forms, statement of financial responsibility, statement of privacy rights and appropriate consents.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
Assists with other medical office needs, including medical records, receiving payments for services provided, and cross training to handle limited technical responsibilities.
• Strong commitment to service/teamwork and good communication skills required.