Patient Service Representative

River Valley Eye Professionals - Northfield, MN
Posted: September 17, 2021

River Valley Eye Professionals is currently seeking a full-time (or part-time) patient relations specialist.  Individuals in this position provide the first and the last impression that each patient experiences with our practice.  Our goal is to provide an outstanding patient experience for each individual who contacts us.

Tentative Schedule: Full time, 32+ hours per week (can be flexible). Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. 

This position is best suited to someone who is personable, reliable, energetic and detail oriented.  An ability to multi-task, work with people of all ages, and work well with a team is also essential.

Candidates must have excellent communication skills, a strong work ethic, and a positive attitude toward patient care.  No experience is necessary - we will train the right candidate!

River Valley Eye Professionals is Northfield's most trusted source for comprehensive family eye care. We believe maintaining the health of our patient's eyes and maximizing their clarity of vision are a crucial part of one's overall health and well-being.


Greeting and checking in all patients and guests to the practice in a warm and respectful manner
Answering the telephone, scheduling appointments and maintaining a full appointment schedule
Confirming appointments by phone and mailing recall reminders
Instructing patients on any forms and signatures that are needed, ensure proper insurance information is obtained and confirming or updating patient demographics as needed in the electronic health records
Clerical work including, but not limited to: receiving incoming mail, phone messages, email, medical record transfers or requests, and keeping inventory of office supplies for the work area
Assisting patients with questions or concerns, including managing distressed patients with patience and understanding. Reporting any patient challenges or concerns to leadership.
Complying with all patient confidentiality laws and policies
Helping to keep our providers on schedule and maintaining efficient patient flow through communication with technicians and other receptionists
Collecting money due for services rendered
Preparing daily deposits and end of day reports

Critical Competencies:

Customer Orientation

The receptionist/scheduler should be patient focused and display a desire to work within the practice's values to deliver exceptional customer service

Team Player

Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience

Detail Orientation

Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence regarding patient records, scheduling and file maintenance is required.

Pace of the Environment

Must be able to work at a fast pace, effectively handling multiple tasks at one time, focusing on patient flow and experience.

Required Qualifications:

High school diploma, or equivalent - Associates Degree preferred
Computer skills, including Microsoft Office and general computer knowledge
Minimum two years of previous customer service experience

Physical Requirements:

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets
This is largely a sedentary role, requiring long periods of sitting. However, occasional movement around the clinic and office is required
Must be able to lift up to 20 pounds

Pay Range: Based on Experience $17.00 - $23.00/Hr

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply, please submit your resume or visit our website to download an application. Applications are also available in person by visiting our clinic.

River Valley Eye Professionals is an equal opportunity employer.

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River Valley Eye Professionals

River Valley Eye Professionals

Northfield, MN

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