Patient Service Representative

Part-Time And PRN Position.  Looking for an individual with integrity and ability to multi-task with great attention to detail to join our team in providing excellent medical and surgical eye care as a patient service Specialist.  This individual will work front desk duties as well as provide administrative duties for Practice Administrator as needed.  Experience with electronic medical records is a plus. Must be comfortable working in a fast-paced environment and comfortable working with computers. 

Job Requirements:

Must greet patients with courtesy and respect. 
Answer questions and direct requests appropriately and efficiently.
Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
Ability to work with staff members at all levels of the practice in a cooperative, team-oriented manner.
Identifies self and department or doctor to internal and external customers.  Wears identification badge at all times.
Follow established practice policies and procedures.
Must have computer experience with ability to type a minimum of 25 words per minute.
Must be able to work under stress and remain calm and professional.
Must demonstrate flexibility in job assignment.

Job Duties:

Checks patients in, greeting everyone in a pleasant and professional manner.       
Tracks patients in the reception area and communicate with them, as needed.
Evaluates chart data to verify all information has been received, completed, and signatures obtained.
Inputs patient’s insurance information is entered in the computer.
Ensures that proper authorization or referral is collected from the patient.
Assists patients in obtaining authorization or referrals that have not been received by the practice.
Enters all new patient demographic information into the computer.
Places charts in bin for specific physician or technician.
Marks arrival time of patients in office and make sure that patients are seen on time.
Schedules all appointments with the appropriate physician to ensure top quality care to patients.
Confirms appointments daily.
Cancels and reschedules appointments, as necessary; follows-up on no shows.
Assists other front office personnel as needed.

Minimum Acceptable Qualifications:
High School graduation or recognized equivalent

Qualified and interested candidates should submit resumes online or to ggreene@piedmonteyeassoc.com.