Patient Care Representative

Furlong Vision Correction - San Jose, CA
Posted: September 22, 2017

Patient Counselor for Premier Eye Surgery Center in the South Bay


An exciting career opportunity working for one of the most respected and accomplished refractive eye surgeons in Northern California. You will act as the primary patient liaison from the time the patient enters the center. You will educate patients, having them complete the proper paperwork and inform them of the process flow; create, update and maintain accurate patient files, both hard copy and in the EHR system.  Confirm and reschedule appointments ensuring all appropriate parties are informed. Take care of patient closing, including surgery and post-op scheduling, financial and informed consent discussions. 


Reports to:     Customer Service Manager


Position:         Position is Monday-Friday 7:45AM -5:00PM. Some overtime will be required during peak periods.


Compensation: $20-$24/ hour; quarterly bonus, medical/dental/ 401K benefits


Responsibilities include:


Educate patients on all aspects of procedures and help patients make choices and decisions about which procedure is right for them.
Effective communication of pricing and packages consistent with our Gold Standard approach
Effective and timely follow-up to prospective, current and past patients
Provide every patient with customer service that reflects being the Bay Area’s premium provider of quality refractive surgical care and highly personalized service.
Work-up refractive and cataract patients in clinic.  Assist doctor by performing pre-operative testing and measurements, taking medical history, educating patients and documenting patient records and charts.
Testing – visual acuity, auto refraction, topographical mapping,  and other ophthalmic testing as needed
Scribe for  doctors using  Nextgen EHR system
Maintain patient and clinic information, prepare necessary reports and statistics

Follow Clinic standards that reflect being the premium provider of quality patient care

and customer service.

Provide pre-operative care to patients on surgery days and post-operative care to patients during surgery and post-operative appointments.
Work with our Optometrists on their patients’ needs
Follow standard operating procedures that protect our patients, doctors and staff from undue risk and liability.

Other administrative and clinical support duties as assigned




3+ years in customer service environment and sales experience. Optometric or Ophthalmology experience highly desirable.
Bachelor’s degree or equivalent experience preferable.
Team player with strong interpersonal skills.
Handle work-related tasks with minimal supervision.
Strong time management, organizational and prioritization skills.
A professional, responsive and calm telephone demeanor.
Well-groomed, professional appearance.
Elective surgical, optician experience is a plus, but not required.
Able to demonstrate a background in providing great customer service  and willing to go above and beyond to create an uncompromised level of customer service
Exhibits a good balance of listening skills and possesses great verbal and written communication skills
Motivated and driven to work towards and above established goals
Self driven, goal oriented individual
Punctual and committed to the success of the business
Must be proficient with PCs and desktop software. Typing 45 WPM
Working knowledge of EPM/EHR medical records systems necessary. Experience using NextGen OPH highly desirable.  
Enjoy multi-tasking



We offer training, a competitive salary, comprehensive benefits and an excellent career opportunity in a growing segment of technology driven medical care!

Furlong Vision Correction

Furlong Vision Correction

San Jose, CA

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