Kaiser Permanente - San Jose, CA
Posted: October 19, 2020

Lead Optical Dispenser

Under the general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. Enforces all safety standards and maintains the highest standards in the dispensing of optical goods consistent with the policies and procedures set forth by The Permanente Medical Group, Inc. This includes all technical procedures of fitting, necessary bench work, and allied optical procedures. In addition, will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments. A Lead Dispenser maybe appointed at the discretion of the Employer with input from the Union Labor Partner and will require specifically and regularly to direct, check, review, assign, organize, and coordinate the work of five (5) or more employees within a specific sales office. The Lead Dispenser will be responsible for training and reporting on the work of other employees as required.

Essential Functions:
- A Lead Dispenser will be capable of performing all the duties within their area of responsibility
- Accounts for daily cash sales activity, handles patient complaints, and enforces all safety standards
- Assists patients with service and interviews patient to determine visual needs
- Advises patient with frame and lens selection consistent with their needs
- Interprets refractionist's prescription
- Takes all facial and optical measurements, as appropriate for a proper fit
- Instructs and counsels patients on proper methods of eyeglass care
- Dispenses and adjusts optical product
- Inspects final product for accuracy in accordance with prescription requirements, original order, and ANSI 80-standards
- Reconciles patient's concerns to their satisfaction
- Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices
- Conducts daily inventory of frames and accessories as required
- Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses
- Repair frames as required
- Recommends to branch manger improvements in sales and service
- Maintains written and verbal communication with lab as required
- Will perform customer service duties and floor coordinator duties
- Perform other related duties as necessary
- The incumbent motivates and provides direction to other employees, but does not have the authority to hire, fire or discipline
Basic Qualifications:
- Four (4) years as an Optical Dispenser (Optician)
- High School Diploma/GED
- ABO (American Board of Optician) certification preferred
- Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders
- Excellent customer service skills
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- 50 miles travel, 25 wpm required
- Must be willing to work in a Labor Management Partnership environment
- Refer to Position Specifications outlined in the appropriate collective bargaining agreement
Primary Location: California,San Jose,San Jose Building 25 5755 Cottle Rd.Scheduled Weekly Hours: 40Shift: DayWorkdays: Tue, Thu 11:00AM - 7:30PM; Wed, Fri 9:45AM - 6:15PM; Sat 8:30AM - 4:30PM *Additional hours may be required based operational need according to the provisions of the NUHW contract. Hours subject to change with short notice. Some nights and/or SaturdaysWorking Hours Start: See Working DaysWorking Hours End: See Working DaysJob Schedule: Full-timeJob Type: StandardEmployee Status: RegularEmployee Group/Union Affiliation: NUHWJob Level: Individual ContributorJob Category: Patient Care Services (Non RN)Department: Optical ServicesTravel: Yes, 5 % of the TimeKaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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Kaiser Permanente

Kaiser Permanente

San Jose, CA

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