Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking Opticians to join our team in Madison, Wisconsin! On the job training provided.
Provides patient and customer service in the selection, ordering, and dispensing of eyewear. Completes pre-screening activities prior to patient exams.
DUTIES & RESPONSIBILITIES:
- Customer Service
- Provides customer and patient service according to Company and Center standards
- Analyzes patient eyewear needs
- Orders and dispenses eyewear accurately and professionally
- Assists patients with proper frame repairs and adjustments
- Assist the Doctor with case histories and screenings
Business and Operational Standards
- Maintains a complete knowledge of third party plans and claims
- Explains promotions and special lens offerings to patients and customers
- Balances accounts
- Ensures proper merchandising of frames
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
· High school graduate (or technical equivalent) · Previous experience in an office and/or optical dispensing is preferred
· Ability to handle multiple customer interactions/phone calls at a time
· Ability to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
· Able to sit or stand for extended periods of time
· Able to operate various office equipment, (e.g., personal computer, telephone, fax machine, copier, etc.)
· Proficient at both verbal and written communication
· Able to lift 10 to 20 pounds
· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
· Able to travel independently to support Company objectives and personal development
· Ability to operate a cash register, various optical equipment and tools
· Ability to see things in close proximity (reading distance)
· Manual dexterity
Company Overview Shopko Optical, which formerly operated under Shopko Stores Operating Co., LLC, is the trade name of Shoptikal LLC, an affiliate of Monarch Alternative Capital LP. Shopko Optical provides excellent patient-centric care and high-quality eyewear through its dedicated team of optometrists and opticians. Shopko Optical is currently relocating approximately 80 optical centers from their existing locations inside former Shopko retail stores to new standalone locations nearby. Further growth is planned for 2020 and beyond. For more information, visit optical.shopko.com.
Shopko Optical offers a professional team-oriented work environment, career advancement opportunities, competitive wages, and a comprehensive benefits package!
Must be legally authorized to work in country of employment without sponsorship for employment visa status.
Shopko Optical is an Equal Opportunity Employer functioning under an Affirmative Action Plan m/f/d/v.