FramesDirect.com - Austin, TX
Posted: October 26, 2017

Optical Customer Service Associate


FramesDirect.com is looking for opticians to provide exceptional service to our customers! This position provides high levels of customer service for our customers who buy name-brand eyewear.

Job duties and responsibilities:

  • Assist customers on the phone by answering questions and placing orders for them
  • Provide style consulting and help customers choose the best glasses for their personal needs
  • Ensure orders for customers are reviewed for the correct prescription, size, color, shipping addresses, etc.
  • Demonstrate product knowledge and accurately describe features and benefits of various lenses and our frames
  • Work closely with others in the organization to ensure flawless service


  • Passionate about helping customers with both fashion and optical!
  • Effective interpersonal skills and customer-friendly
  • Open to change and a fast-paced environment
  • Great at communicating clearly through written and oral conversations
  • A team player
  • Highly detail-oriented and organized; a good time manager able to handle many customers


  • Optical experience with eyeglass and sunglass frames and lenses, as well as contact lenses
  • Good computer skills
  • High school degree required, some college desired

About FramesDirect.com

FramesDirect is the leading online retailer of designer eyewear. The company's mission is to leverage the advantages of virtual shopping to provide a great value for our customers. FramesDirect is part of the Essilor E-Commerce

Benefits of joining the FramesDirect team:

  • Great benefits, including Medical, Vision, Dental, etc.
  • Paid vacation and holidays
  • Nice schedules!
  • Retirement (401k) plan with matching
  • Great pay with a generous commission program allowing you to impact your income!
  • Referral bonus program
  • Living in Austin!



Austin, TX

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