Provide technical and patient care support either in a clinic or on the phone as a member of the Eye Care team. In clinic perform measurement and evaluation tests and perform specified procedures. On phone acts as a triage point for urgent, emergent and general Eye Care needs. May support fitting of contact lenses and provide patient instruction.
Patient Assessment: Anticipates and recognizes changes in the patient's eye health status and needs for eye care. Clinic only-History taking: Presenting complaint/history of presenting illness, past ocular history, family history, systemic illness, past and present, medications, allergies and drug reactions. Phone only-Using the Eye Care triage process, provides telephone consultation to patients. Determines priorities of patient care based on essential patient needs and available resources.
Clinical Exam (clinic only) Basic Testing Skills: methods of measuring/recording acuity, color vision testing, lensometry, A-scan biometry, Exophthalmometry Amsler Grid, Schirmer, Tests Evaluation of Pupils, Estimation of Anterior chamber depth, Visual field evaluation. Perform Patient Services Procedures: Ocular dressings and shields, Drug delivery, spectacle principles, assisting patient, minor surgery assist and instruction. Instrument Maintenance: Acuity projectors, ophthalmoscopes, retinoscopes, lensometers, perimeters, tangent screen, phoropters, slit lamps, ultrasound, keratometers, lenses, tonometers, muscle light, special instruments, surgical instruments.
Appointing:Clinic-May check-in or make follow up appointments.Phone-Provides appropriate schedule guidance through use of technical skill and judgement along with established protocols.
Patient Care: Encourages patient compliance with established therapeutic and medical treatment. Promotes patient self-care responsibility for meeting their own eye health needs. Adheres to Kaiser Foundation Health Plan of Washington documentation standards. Provides a safe environment for each patient and adheres to Kaiser Foundation Health Plan of Washington safety standards. Clinic~ Basic principles, fitting procedures, patient instruction, trouble-shooting problems, verification of lenses, cash handling, retail opinions for contact lenses.
High School Diploma OR General Education Development (GED) required.
License, Certification, Registration
Able to obtain JCAHPO COA Certification within two (2) years of hire/transfer.
WA State Medical Assistant-Registered is required within 7 days of hire/transfer.
Customer service skills.
Computer experience in a MS Windows environment; keyboarding skills.
General medical knowledge of cardiopulmonary resuscitation, anatomy, physiology, systemic diseases, ocular diseases, ocular emergencies and metric conversion fundamentals of microbial control.
Experience working with contact lens patients and products.
Experience working in an ophthalmology or optometry practice.
Medical Assistant-Certified credential or Interim Medical Assistant-Certified credential, Washington State Department of Health Interim credential which expires one (1) year from date of issuance.
Graduate of an accredited medical assistant, opthalmic assistant or allied health professional program.