Ophthalmic Assistant

Southeastern Retina Associates - Knoxville, TN

GENERAL SUMMARY OF DUTIES: The Ophthalmic Assistant is responsible for daily patient care and patient flow. This is a full time opportunity with 40+ hours/ week.

SUPERVISION RECEIVED: Reports to Clinical Pod Administrator


  • Promptly and professionally assist the doctor in patient care
  • Performs technical workups, patient interviews and special testing
  • Communicates with patients regarding follow-up care, surgeries, procedures, changes in schedule, symptoms, surgery scheduling, etc. 
  • Maintains and cleans all equipment being used and reports irregularities of such to the Clinical Pod Administrator 
  • Returns phone calls to patients and pharmacies
  • Assists in minor medical procedures in the office
  • Efficiently and accurately interviews patients and documents histories
  • Attends staff meetings as required
  • Maintains strictest confidentiality; adhere to all HIPAA guidelines/regulations.
  • Performs other duties as required
  • Accurately performs:
  1. Tonometry
  2. Visual Acuity Measurements
  3. Amsler Grid Testing
  4. Extraocular Muscle Testing
  5. Pupil Exams
  6. Refractions (if required by position)
  7. Lensometry (if required by position)
  8. Keratometry (if required by position)
  9. Confrontation Visual Field Exam (if required by position)
  10. Color Vision Testing (if required by position) 
  11. Optical Coherence Tomography (if required by position)
  • Perform Clinical Ophthalmic Photography and Diagnostic Photography studies 
  • Perform routine maintenance on equipment and examination rooms including:
  1. Calibration of equipment as needed
  2. Changing bulbs
  3. Clean and stock exam rooms and clinical area’s
  4. Check expiration dates of open medications
  • Accurately documents chart errors according to the following format: 
  1. One line is to be drawn through the mistake
  2. The date and initials of the person making the error are to be written
  3. The corrected information can then be documented 


  • Able to read, write and communicate and present a neat professional appearance
  • Familiarity with medical terminology and experience in a customer service environment preferred
  • Demonstrate working knowledge of eye anatomy, disease, symptoms and ocular mediations
  • Utilizes proper eye drop technique and sterility
  • Ability to work in a fast paced team environment
  • Ability to manage multiple projects simultaneously
  • Experience with computers
  • Must be organized and detail oriented
  • Create a good impression as a friendly, empathetic, composed and efficient individual to the patient
  • Demonstrate reliability, a pleasant attitude and a willingness to perform the duties as required
  • Able to maintain and comply with patient confidentiality and integrity policy on all matters


High School diploma or equivalent. Prefer one year of work experience in a similar position. Prefer Certification as JCAHPO Certified Ophthalmic Assistant. 

TYPICAL PHYSICAL DEMANDS: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Occasionally required to help transfer patients from wheelchair into exam chair. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. It is necessary to view and type on computer screens for long periods.

TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with patients, staff members, referring physician’s offices and the public. Work may be stressful at times. Interaction with others is constant and interruptive. Contact may involve dealing with ill patients and/or angry or upset patients.

This description provides only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. It is not intended to be all-inclusive. The employee may be required to perform other reasonably related business duties as assigned.

SERA reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

HIPAA: All employees are required to adhere to the SERA privacy practices as documented in the SERA Employee Handbook and all SERA HIPAA policies and procedures. Failure to comply may result in disciplinary action ranging from a warning to termination depending on the level of violation.

Southeastern Retina Associates

Southeastern Retina Associates

Knoxville, TN

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