General Manager

Triangle Visions Optometry - Morrisville, NC
Posted: March 1, 2018

Position: General Manager
Employment Type: Full-Time
Industry: Healthcare / Retail
Reports to: Regional Support Manager

Location: TBD

The General Manager has a fiduciary responsibility to Triangle Visions Optometry.  They are responsible for the overall performance of a practice location.  They manage all operations of the location to include patient experience, personnel, merchandising, sales, inventory management, payroll, profitability, training and safety.  This position works directly with location medical leadership to ensure we meet and exceed the company’s standards of patient care. 

Key Responsibilities:
Meet or exceed established customer experience through Customer Surveys and Touchpoint management
Respond to and resolve all patient concerns or complaints using the LEAP technique (Listen, Empathize, Ask and Produce)
Work with functional management and location medical leadership to create a co-management environment which balances patient care with best business practices
Work with management to utilize Patient Schedule Template in a way that optimizes patient flow throughout the office and ensure minimum wait time and maximum convenience for our patients.
Deliver all eyeglasses and contact lenses within established promised times
Develop a culture of continuous improvement by identifying areas of inefficiency and taking corrective action
Ensure all employees are properly cross-trained within all areas of the office
Trained and capable of stepping into every hourly position under their direct supervision to support patient care as needed.
Ensure all selling standards are being achieved to maximize sales and gross profit
Lead daily/weekly staff huddles
Create a climate of security and integrity to control inventory shrink from both internal and external theft
Develop maximum productivity through employee scheduling to the needs of the customer
Work with People and Performance Director on all aspects of supervision including recruitment, training, counseling, performance appraisals and development of all associates
Monitor and enforce company cash handling policies and procedures
Maintain facility to company standards including building, equipment, parking lot and grounds
Ensure location merchandising, signage, plan-o-gram, inventory and understock procedures are enforced
Minimize location write –offs through accurate third party insurance filing and collection of patient past due invoices
All other duties as assigned by management

AA or BA/BS desired
Must have ABO Certification or must be obtained within 12 months of hire date
Minimum 3-5 years prior optical experience preferred
Minimum 2 years of supervisory experience
Demonstrated success working and managing in a retail office environment
Demonstrated ability to effectively manage inventory control, sales controls and staffing controls to maximize the profitability of the clinic
Demonstrated ability to drive sales growth and proactively address changing trends
Strong communication skills (oral and written) with proven ability to manage priorities in a fast paced entrepreneurial environment
Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met
Proficiency in utilization of automated equipment and systems standard to the optometry industry

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