Front Desk Receptionist
We are a fast-paced multi-physician office seeking enthusiastic, detail-oriented Full-Time Front Desk Receptionists who can provide the highest quality of care to our patients. This position requires an understanding of customer service, communication, and team work. For this position, you must be willing to travel between two offices, one in Lakewood and one in Los Alamitos, and be available to work overtime, as needed.
We're one of the longest standing and most trusted ophthalmology groups in the nation with a family like atmosphere
We provide a complete line of comprehensive eye care and operate our own surgical center
Medical Benefits: we offer a paid medical plan option!
PTO accrual, 401k & Profit Sharing Plan, and employer-paid Group Life Insurance
Duties and responsibilities:
Greets patients and other visitors and ascertains purpose for their visit
Obtains necessary patient information (demographic and financial) to initiate the appointment
Obtains authorization from the patients insurance and works closely with the billing department to verify accuracy of all necessary information needed for billing purposes
Collects and accurately processes patient payments such as copay, coinsurance, deposits, etc. accurately
Schedules and confirms patient appointments, tests, surgeries, or medical consultations, as ordered by the physician
Receives and directs telephone calls, messages, or documents to appropriate staff
Performs various clerical duties such as preparing correspondence, preparing reports, accurately entering data into the patient medical records, and maintaining an inventory of supplies
Maintains the waiting room area and ensures it is clean and free of debris
Performs other duties as assigned
Education: High school diploma or equivalent required, college degree preferred
Experience: 1-3 years of related customer service experience preferred, but not required.
Insurance or medical office knowledge, preferred
Language: Bilingual preferred