Front Desk Coordinator

Location: The Woodlands, TX, some commute to near by clinics are expected.

Position Description:

The Front Desk Coordinator serves as a liaison between patients, clinical staff, and the business department. The duties may include patient data entry, scheduling, identifying medical benefits and patient responsibilities, and front-end revenue cycle duties.

Responsibilities

• Complies with HIPAA and OSHA regulations
• Complies with RCH practice standards and policies of department and organization
• Delivers positive patient experience
• Maintains respectful attitude towards patients, RCH leadership, and peers
• Maintains a safe, clean, and organized reception/waiting room area
• Coordinates appointments, validates patient demographic and insurance information, identifies medical benefits
• Corrects and updates all necessary data to assure timely, accurate billing submission
• Identifies all patient financial responsibilities, accurately calculates estimates, collects patient financial liabilities, posts payment transactions as appropriate in PM and check-in systems
• Educates patients/family members regarding billing processes and financial responsibility
• Appropriately communicates notification of issues that may result in service delays or denials
• Performs daily reconciliation and delivers daily bank deposits
• Ensures office supplies are adequately stocked, re-order supplies as necessary
• Performs daily job duties timely and accurately and within policy and procedure
• Completes and/or attends mandatory training and educational sessions
• Demonstrates adaptability and flexibility during changing demands