Front Desk Administrator

Key Responsibilities

1. Oversee and manage front desk and insurance staff.  

-Staff Schedules and OT, Time Off Requests, Manual Time Approval
-Hiring and Termination, partnering with Director of Operations and Director of Human Resources as needed
-Conduct weekly huddles
-Performance Reviews
-Development, Coaching, and Training (With help of Director of Operations)

2.  Attend and actively participate in manager meetings, STEP teams, and leadership training.

3.  Scheduling
-Maintain doctor schedules in appropriate software
-Reschedule doctors/patients as needed
-Review appointments for consistency and accuracy

4. Oversee delinquent patient accounts process.

5.  Good understanding of all insurance.

6.  Change phone number for pager and notify doctor.

7.  Check and reply to all Springfield general email messages.

8.  Handle records requests.

9.  Check software for online appointments.

10.  Fill in for Check In, Check Out, Answering Phones, and other front desk duties as needed.

11.  Oversee monthly patient statements

12.  Oversee monthly patient recalls

13.  Resolve unassigned charges

14.  Resolve patient complaints

15.  Track and report ER Avoidance and diabetic eye exams

16.  Generate financial reports, balance cash drawer, complete day sheet and coordinated deposits

17.  Maintain all clinic phones
-Change messages for meetings
-Update open hours
-Change extensions and users

Qualifications:

Excellent Customer Service
Ability to Multi-Task
Organized
Phone Etiquette
Dependable

Benefits:

Health Insurance
Dental Insurance
Vision
Life Insurance
Retirement
Paid Holidays
Paid Vacation
Continuing Education
Career Development

Please submit a cover letter and resume.

We look forward to hearing from you!