Director of Customer Service

DAC Technologies - Garland, TX
Posted: May 17, 2018

This position requires an individual with exceptional telephone etiquette and a strong commitment to  customer service and optical product knowledge. 

  • Responsible for all Customer Service Advanced communication skills/polished telephone voice.
  • Responsible for all customer service  and inside sales functions including the supervision of the daily operations and KPI's.
  • Primary contact person for the Customer Service Team.
  • Implement and oversee the organization and delegation of work assignments to team personnel.
  • Receive and resolve team issues.
  • Manage team performance and reviews.
  • Work closely with all departments to coordinate orders, shipments and deliveries.
  • Coordinate with all departments on customer issues.                                  
  • Monitor and communicate customer complaints to the team.
  • Identify and source team member training.
  • Responsible for implementation of company policy and procedures.
  • Take telephone orders from customers.
  •  Assist Area Managers.
  •  Mastery of company’s product catalog.
  •  Receive and direct calls (other than customer service) to the appropriate persons.

Job Qualifications:

  • Minimum 7-10 years experience in Customer Service or related area.
  • Ability to exercise discretion and independent judgment.
  • Able to establish clear goals, identify action steps and schedule and implement actions.
  • Ability to work with a team as well as on a team for problem solving, special projects,and accomplishing company goals.                            
  • Advanced data entry skills.
  • Proficient user in all standard Microsoft Office programs, specifically Excel.
  •  Accuracy and detail oriented.
  •   Work independently.

DAC Technologies

DAC Technologies

Garland, TX

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