Customer Support Specialist

RevolutionEHR - Columbus, OH
Posted: September 16, 2017

RevolutionEHR has an immediate opening for a Customer Service Specialist for its cloud-based, electronic health record and practice management solution for eyecare. The primary responsibility of the support role is to be a “subject matter expert” on certain portions of our flagship product, RevolutionEHR.  

Role Responsibilities:

  • Provide customer support on US and Canadian claims submission/management process
  • Support existing customers by answering questions via phone, email, and instant messaging
  • Guide and assist customers with claim submission errors and rejections
  • Read and interpret/research electronic claim files
  • Be an effective liaison between our Users and our integrated clearinghouses
  • Present Claims Lunch & Learn sessions and other training to maximize efficiency
  • Create and manage cases from Trizetto’s weekly report (new implementations). 
  • Contacting and educating new customers on account set up (as it relates to electronic claims submission)
  • Assisting with test file creation and submission. 

Skills & Requirements:

  • Previous Clinic/In-office or in-practice patient services experience in an eye care setting working in billing/insurance a MUST
  • HIPAA requirements knowledge, a plus
  • Passionate, customer-champion with proven ability to provide remote customer support
  • Proven ability to determine answers and provide solutions quickly
  • Clear communication skills
  • Ability to work and learn with minimal direction from supervisor
  • Able to provide remote customer support in a customer facing environment
  • Proficient in MS Office applications
  • Knowledge in Electronic Health Records, SalesForce and GoToMeeting helpful
  • Access to dependable high speed internet. Cable or DSL required

Hours of Work

This position will support working hours  from 8:00am to 5:00pm CST.  Occasional Saturday hours may be required. 



Columbus, OH

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