Contact Lens Product Specialist
SynergEyes is seeking an enthusiastic and personable Product Specialist to join our team of contact lens consultants. Our team is widely recognized as the leading technical fitting consultants in the field of contact lenses. SynergEyes is customer-focused and prides itself on having one of the best contact lens support teams in the industry.
The primary function of the Product Specialist (PS) is to provide training services, product education, contact lens consultation and technical support for SynergEyes account doctors, fitters and staff members when customers call in through the consultation line, email or by appointment. They also support internal SynergEyes team members with technical questions and training.
The Product Specialist must be proficient in providing contact lens technical recommendations for initial lens selection and troubleshooting in order to improve lens success rates and increase product usage within a practice.
6 years’ experience in ophthalmic practice or specialty contact lens consulting
Specialty contact lens fitting or consulting experience required
Good oral and written communication skills
Well organized and detail oriented
Capable of handling multiple projects at the same time
Membership in at least one professional contact lens organization
Proficient in using computer software programs like CRM or customer service logs.
NCLE- Certification or equivalent required. NCLE advanced, CLSA Fellow or Scleral Lens Society Fellow preferred
Ability for some U.S. travel, generally not to exceed 15%
Position is located at the company headquarters in Carlsbad, California, but open for negotiation.