Clinic Operations Manager

St. Luke's Cataract and Laser Institute - The Villages, FL

Ground floor management opportunity, with the leading cataract surgical clinic in the area.

The world-renowned, St. Luke’s Cataract & Laser Institute is looking for a highly motivated person to assume responsibility for the patient care experience and daily operations of the medical and surgical practices of the doctors within St. Luke’s at The Villages.

This position will be an instrumental part of the leadership team of this state-of-the-art surgical facility located within The Villages, Lake Sumter Landing.

Please visit our website to learn more about St. Luke's Cataract & Laser Institute at The Villages: http://www.stlukeseye.com/location/the-villages/ 

Company Mission

“Excellence…with love” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.

Responsibilities

  • Maintaining the facility’s regulatory compliance, licensure, and accreditation standards
  • Planning, developing and training of staff within the practice
  • Hiring, training, and performance reviews for clinical, desk and surgical support staff positions
  • Working with the leadership team of St. Luke’s Cataract and Laser Institute to implement standardized practices consistent with those of the organization as a whole
  • Creation and oversight of physicians’ clinical and surgical templates
  • Directing patient care according to physician protocols
  • Ensuring patient satisfaction and responding to patient complaints/correspondence
  • Administration of quality assurance protocols within the practice
  • Overseeing and directing financial productivity of the practice
  • Monitoring billing, coding and compliance standards for clinic and surgery
  • Supervising charge entries, collections and daily bank deposits
  • Conducting audits for compliance and coding standards
  • Recommending and participation in community marketing efforts to promote physicians to referral sources
  • Overseeing quality improvement, infection control, and risk management

Required Qualifications

  • Must have at least five years of experience in clinic operations
  • Must have prior supervisory experience
  • Effective at counseling, teaching and coaching staff
  • Able to respond appropriately and effectively to common inquiries or complaints from patients, regulatory agencies, or members of the business community
  • Able to present information comfortably to senior management and in public forums
  • Experience applying logic and scientific thinking to a wide range of practical problems
  • Basic computer knowledge and the ability to learn new computer skills and direct IT support
  • Knowledge of reimbursement issues such as coding, billing and managed care contracting

Preferred Qualifications

  • Experience in Ophthalmology
  • Electronic Medical Records (EMR) and billing and coding experience
  • A minimum of one year in a surgery center environment

Benefits

  • Competitive Pay
  • Paid Time Off and Holiday Pay
  • Medical, Dental, Life and LTD
  • 401(K) with Employer Match

We hire Non-Smokers only

We are an Equal Opportunity Employer and a Drug Free Workplace

We participate in the E-Verify Program

 

 

 


St. Luke's Cataract and Laser Institute

St. Luke's Cataract and Laser Institute

The Villages, FL