We are Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA), the region’s premier eye, ear, nose, and throat care provider for adults and pediatric patients for more than 95 years, and we are looking to add to our team. As the largest multi-specialty practice on the East Coast — with nearly 20 locations throughout North and South Carolina, over 140 providers offering comprehensive adult and pediatric care, and a full list of ancillary departments and services — we strive to hire the best staff possible to take excellent care of our patients. We are currently seeking an Ophthalmic Imaging Technician to serve patients at our South Park location.
We are currently looking for an Ophthalmic Assistant who will be responsible for assisting the physician by providing preliminary medical evaluation including diagnostic evaluation for clinical patients as well as providing medical treatment and medical care services to patients. This is a full-time, non-exempt position and would travel between offices as the physician provides services at multiple locations.
CEENTA offers employees a competitive benefits package:
• Full medical insurance coverage
• Dental, short- and long-term disability, and life insurance
• Employer-matched 401(k)
• Generous ETO plan with 7 annual paid holidays
• Discounts for the employee and their immediate family on services and goods provided at CEENTA.
CEENTA is an award-winning employer:
• Healthiest Employers of Greater Charlotte, Charlotte Business Journal
• Best Places to Work, Charlotte Business Journal
• Top Work Places, Charlotte Observer
• Practice of the Year, North Carolina Medical Group Management Association
CEENTA offers continuing education and opportunities for advancement within the company.
- Gather essential medical information from the patient and enter information utilizing the Epic EMR platform.
- Provide clinical triage by responding quickly and performing needed tasks while properly documenting the patient encounter.
- Provide scribing services in an effective and productive manner.
- Perform preliminary ophthalmic work up including obtaining pressures and checking visual acuities., completing a slit lamp exam and checking visual acuities.
- Perform diagnostic tests if necessary including; Visual Field and OCT testing.
- Coordinate surgical services including verification of insurance coverage by providing necessary information to the insurance company to expedite the prequalification process when directed.
- Prepare exam rooms including the disposal of contaminated supplies and sterilize medical tools and equipment.
- Restock medical tools and equipment and arrange exam room instruments in addition set up lab trays necessary for a patient’s exam and procedures.
- Educate patients and/or caregivers with information on medical procedures, instruct on dietary issues, therapies and medications relevant to their specific health condition.
- Transmitting prescription refills as directed to pharmacies.
- Reliability and Dependability: Dependability and trustworthiness. Maintains acceptable attendance and punctuality.
- Computer Savvy: Ability to utilized electronic medical records to properly document a patient encounter as well as other applicable related software.
- Customer Service: Demonstrate exemplary customer service to ensure a positive patient experience.
- Information Collection & Management: Able be able to collect, organize, and monitor patient information and clinical data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA).
- Adaptability: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things and demonstrates openness to new organizational structures, procedures, and technology.
- Organizational Skills: Plans and organizes tasks and work responsibilities to achieve objectives. Sets priorities. Schedules activities.
- Medical Knowledge: Intermediate understanding of Eye terminology and anatomy and best practices when triaging patient calls.
- Patient Facing Communication: Ability to effectively communicate expectation of therapy and services using terminology patients can easily understand in a friendly and positive way.
Education and/ or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Certificates and License:
Valid and active certificate from JCAHPO as a Certified Ophthalmic Technician or as a Certified Ophthalmic Assistant is a plus but is NOT required.
Skills and Abilities:
- Customer Service and organizational skills, data entry, written and verbal communication skills, maintain positive team-oriented attitude with an attention to details.
- Ability to follow procedures and processes in accordance to CEENTA standards utilizing: (may vary by specialty and/ or physician)
Visual Field machine
Lensometer (manual and automated)
Blood pressure cuff
- Network computer software applications, practice management software and applicable electronic medical record software.
- Experience using EPIC is a plus but is not required.