Call Center Representative

Emory Eye Center - Atlanta, GA
Posted: January 23, 2019

Emory Eye Center, a center within Emory Healthcare, is seeking a certified or non-certified ophthalmic assistant to assist with daily phone triage and clinical messages for the eye center physicians.  Daily duties would include prioritizing phone messages, speaking with patients regarding urgent or triage needs, and assisting with disability or FMLA paperwork for patients.  This position is part of our call center team and would be located off-site from the patient clinic. 

Emory Eye Center is a recognized leader in patient care, education, and research consistently named by U.S. News & World Report and Ophthalmology Times as one of the nation's best. With nearly 120,000 patient encounters annually, we are the largest, most comprehensive clinical eye care facility in Georgia. People of all ages come to Emory Eye Center for care ranging from wellness exams to the treatment of the most complex eye diseases and disorders.

Candidates seek Emory Eye Center as a destination for learning, career advancement, and access to complex pathology and cutting edge treatment. The Emory Eye Center utilizes the skills of all ophthalmic technical personnel from the ophthalmic assistant (OA) to the certified ophthalmic medical technician (COMT) to provide exceptional patient care. 

This position requires above average organization and attention to detail.  This position will be responsible for daily phone triage for all subspecialties within the eye center along with completion of forms as directed by providers and needed by patients.  The position will consist of 80-90% phone and desk work and will have no face-to-face with the patients on a day to day basis.  Exposure to all types of ophthalmic patients (from cornea and retina to neuro-ophthalmology and pediatrics) preferred  along with ability to triage patients for urgency

MINIMUM QUALIFICATIONS: Associate's degree or equivalent from two-year college or technical school; or at least one year of related experience.  At least 3 years Ophthalmic experience required, more preferred.

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Emory Eye Center

Emory Eye Center

Atlanta, GA

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