Appointment Coordinator

Triangle Visions Optometry - Morrisville, NC
Posted: September 27, 2017

A rewarding position for an bilingual individual that is highly organized, self-motivated, detail-oriented and customer-service focused. Responsible for handling incoming calls and administration duties to a loyal customer base where patient care always comes first. 

Position: Appointment Specialist Associate

Employment Type: Full-Time

Industry: Healthcare / Retail

Reports to: Appointment Department Manager

Hours: Must be able to work within a retail office schedule including occasional Saturdays.

Key Responsibilities:

  • Operate a multi-line phone system.
  • Answer all calls in a professional and friendly manner.
  • Appropriately manage a queue of patient phone calls.
  • Direct phone calls to other departments as appropriate.
  • Maintain a database of correct patient information.
  • Efficiently schedule appointments for multiple doctors across several offices.
  • Act as a liaison between patients and insurance companies to verify insurance benefits.
  • Respond to online appointment requests in a professional and timely manner.
  • Initiate calls to patients as requested
  • Analyze, solve, and correct customer service issues using the LEAP technique (Listen, Empathize, Ask, and Produce).
  • Cultivate an organized and orderly atmosphere.
  • Achieve established Appointment Specialist Associate goals and objectives.
  • All other duties as assigned by management.


  • AA or BA/BS desired
  • Must be Bilingual in Spanish
  • 1-3 years prior healthcare/call center experience preferred.
  • Adaptable and flexible with the ability to multi-task.
  • Self-motivated and detail-oriented.
  • Interest in healthcare
  • Strong communication skills
  • Bilingual a plus
  • Must present a professional appearance
  • Able to withstand long periods of desk work
  • Some in city travel required

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