Licensed Optician - LensCrafters, San Jose, CA
- Posted on: February 27, 2013
- Job Type: Full-time
Do you want to be part of a global brand that focuses on fashion, cutting edge optics, and wellness?
Work for THE Vision Care Brand that helps customers look and see their best.
LensCrafters, the world's leader in optical sales, is building success by focusing on our Characteristics. We are Passionate, Imaginative, Entrepreneurial and Simple & Fast. These are our core values - guidelines that create an environment where everybody wins, even in our communities. Our OneSight program, an initiative that provides eyewear to those in need, is just one way we're involved. Enjoy all the excitement and rewards of LensCrafters.
Create exceptional value in the lives of our customers by delivering legendary customer service and crafting perfect, quality eyewear in about an hour. Ensure customers are always delighted by performing the key steps of the LC Loves Customers selling model. To understand and bring to life Luxottica’s Characteristics.
MAJOR DUTIES AND RESPONSIBILITIES
Engages every customer that enters the store.
Asks questions to uncover the reason for the customer’s visit.
Strives to achieve all store metrics
Is attentive to details; reviews prescriptions and identifies special needs.
Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.
Provides guidance to store associates as a technical and fashion expert, presenting information simply and effectively to both associates and customers.
Assists co-workers who have questions or problems; cooperates readily in group efforts. Helps to create an effective learning environment.
Takes immediate and independent action when needed; suggests improvements; recommends solutions to problems; does what is necessary without being prompted or reminded.
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
Assists the customer in selecting frames and lenses that are best suited for their lifestyle, RX and price needs. Suggests improvements and recommends solutions to problems.
Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or products.
KNOWLEDGE AND SKILLS
Knowledge of current optical theory and practices.
Strong communication and listening skills
Strong basic math skills (addition, subtraction, multiplication, division)
Awareness of current fashion trends
Strong inter?personal skills (friendly, caring, patient)
Familiarity with cash register, computers and calculators.
High School Graduate or equivalent
State licensure (where applicable)
LensCrafters Inspector Certification in licensed states required, non-licensed states required
LensCrafters Quality, Fitting and Adjusting Program in licensed states preferred, non-licensed states required.
ABO Certification in licensed states required (where applicable), non-licensed states required
NCLE Certification in licenses states required (where applicable)
Optical dispensing experience
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